{"id":4090,"date":"2023-10-12T15:45:21","date_gmt":"2023-10-12T15:45:21","guid":{"rendered":"https:\/\/qiuntex.eu\/?page_id=4090"},"modified":"2023-10-12T15:50:11","modified_gmt":"2023-10-12T15:50:11","slug":"complaint-handling-process","status":"publish","type":"page","link":"https:\/\/qiuntex.eu\/uk\/complaint-handling-process\/","title":{"rendered":"Complaint Handling Process"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4090\" class=\"elementor elementor-4090\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a764d35 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a764d35\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ae395a3\" data-id=\"ae395a3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c900758 elementor-widget elementor-widget-heading\" data-id=\"c900758\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaint Handling Process\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79f7f63 elementor-widget elementor-widget-text-editor\" data-id=\"79f7f63\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Last updated: October 11, 2023<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8d00ea elementor-widget elementor-widget-heading\" data-id=\"b8d00ea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introduction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4cbb92 elementor-widget elementor-widget-text-editor\" data-id=\"e4cbb92\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At Qiuntex Pay Sp. z o.o., we are dedicated to providing you with top-tier services. However, we understand that sometimes things might not go as expected. If you&#8217;re not entirely satisfied, here&#8217;s how we handle complaints:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f75af4 elementor-widget elementor-widget-heading\" data-id=\"3f75af4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to Make a Complaint\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-081539a elementor-widget elementor-widget-text-editor\" data-id=\"081539a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Written<\/strong>: You can send us an email or a letter detailing your concerns.<\/p><p><strong>Phone:<\/strong> Reach out to our customer service team, and they&#8217;ll be happy to help.<\/p><p><strong>In Person:<\/strong> Visit our offices, and one of our representatives will assist you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5450aec elementor-widget elementor-widget-heading\" data-id=\"5450aec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Acknowledgment of Your Complaint\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00a7d8b elementor-widget elementor-widget-text-editor\" data-id=\"00a7d8b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Once we receive your complaint, we will send you an acknowledgment. This will include:<\/p><ul><li>Confirmation of your complaint&#8217;s receipt.<\/li><li>A brief overview of our investigative process.<\/li><li>An estimated time for when you can expect a detailed response.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6717e46 elementor-widget elementor-widget-heading\" data-id=\"6717e46\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Investigating Your Complaint\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ef9963 elementor-widget elementor-widget-text-editor\" data-id=\"1ef9963\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We take all complaints seriously. Our dedicated Complaints Handling Officer will thoroughly investigate the matter, looking into all relevant information such as documents, recordings, internal communications, and more.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b577f73 elementor-widget elementor-widget-heading\" data-id=\"b577f73\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Keeping You Updated\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5539515 elementor-widget elementor-widget-text-editor\" data-id=\"5539515\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If the investigation takes longer than 15 business days, we will keep you updated on our progress. In some cases, based on the complexity of the issue, investigations might extend up to 8 weeks, consistent with Polish regulations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8700f3f elementor-widget elementor-widget-heading\" data-id=\"8700f3f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our Response\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b443b0f elementor-widget elementor-widget-text-editor\" data-id=\"b443b0f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Once our investigation concludes, we will send you a detailed response. This will include:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5706750 elementor-widget elementor-widget-heading\" data-id=\"5706750\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Outcome of Our Investigation\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fefc77 elementor-widget elementor-widget-text-editor\" data-id=\"1fefc77\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Any actions we plan to take or compensation we intend to offer.<\/p><p>If you&#8217;re not satisfied with our response, information on escalating the issue to the Office of the Financial Ombudsman for an independent review.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84624b0 elementor-widget elementor-widget-heading\" data-id=\"84624b0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Commitment to Improvement\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-932c673 elementor-widget elementor-widget-text-editor\" data-id=\"932c673\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We log and review all complaints. This helps us to continuously improve our services and ensure we meet our customers&#8217; expectations.<br \/><br \/>We value your feedback and appreciate the opportunity to make things right. If you have any further questions or concerns about our complaints process, please don\u2019t hesitate to reach out to our customer service team.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Complaint Handling Process Last updated: October 11, 2023 Introduction At Qiuntex Pay Sp. z o.o., we are dedicated to providing you with top-tier services. However, we understand that sometimes things might not go as expected. If you&#8217;re not entirely satisfied, here&#8217;s how we handle complaints: How to Make a Complaint Written: You can send us [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-4090","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaint Handling Process - Qiuntex Bank Technology LTD<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/qiuntex.eu\/uk\/complaint-handling-process\/\" \/>\n<meta property=\"og:locale\" content=\"uk_UA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaint Handling Process - Qiuntex Bank Technology LTD\" \/>\n<meta property=\"og:description\" content=\"Complaint Handling Process Last updated: October 11, 2023 Introduction At Qiuntex Pay Sp. z o.o., we are dedicated to providing you with top-tier services. 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